Support
Send us a message below · we answer within one business day
Charged and not sure what it was? Membership charges show on your statement as COCONUT.COM. We never charge you for a flight or a hotel — only for membership.
Please write to us before disputing it with your bank. A dispute costs us a fee whether or not it succeeds, and we would rather just refund you.
How do I cancel?
Open your account and use the cancel link, or reply to any receipt. Cancelling stops the next renewal; you keep everything until the term you have paid for runs out. There is no fee, and no need to give a reason.
I did not get my sign-in link
- Check spam — it comes from hello@coconut.com.
- Links expire after twenty minutes and work once. Request a fresh one.
- Still nothing? Email us from the address you signed up with and we will send it by hand.
The price here is not the price on the booking site
Travel prices move constantly. We show what a supplier quoted us when we asked; by the time you click through it can have changed or sold out. Where a seller publishes its taxes we fold them into the total, and where it does not we say so on the card rather than quietly under-quote you.
Can you change or cancel my trip?
No — and not because we will not. We are a search service: you book directly with the airline, hotel or operator, your contract is with them, and only they can alter it. We never take payment for travel and never hold your money.
How do I stop the emails?
Every email has an unsubscribe link at the bottom and it works immediately. That stops the marketing; anything to do with your payments still comes through, because you need those.
Delete my account
Email us and we will remove your account and everything attached to it within thirty days. That cancels any active membership.
Something else
our contact form. Include the email address on your account and we will find you. See also the terms and the privacy policy.
Coconut · last updated 14 August 2026.